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Business IT Support & Business Network Maintenace
HBP Group have 15 years experience in providing technical support services with Microsoft Certified Systems Engineers (MCSE), Certified Professionals (MCP) and Novell Netware Engineers. Our accreditations are maintained through regular on-going training to ensure we keep up to date with technology.
Support Contract
- 4 Hour Response Time for Servers and Critical Devices
Keeping down time to a minimum. - 8 Hour Response Time for Workstations
Less interruption to your working day. - Immediate Remote Support via our Trained Engineers
For a fast response throughout the UK. - Loan Equipment and Data Transfer
Ensures you can continue to work in the event of an off-site repair. - FREE Telephone Support
For minor support problems where a quick call can solve the problem. - Unlimited Free Repairs for Breakdown
There are no extra costs to be budgeted for; all labour and parts are included (excluding consumables such as print cartridges). - Service Level Agreement (SLA)
Our formal commitment to you in writing. - Unlimited Advice
We can offer advice on any IT situation. - Remote Management
We can manage, repair and change your system faster. - Fully Trained and Qualified Engineers
All engineers are trained to the highest standards - MCSE, CNA, A+ and CCA. - Time and Material Call Outs
If you have hardware that is not covered by our contract we can help on an ad-hoc basis.